Customer support represents the resources within your business that are aimed to enhance the customer experience. A big part of that is maintaining a consistent social presence by regularly posting valuable user-oriented content and being reachable across all platforms. Our social media management service can help you achieve those goals.
With high volumes of inquiries and multiple accounts to manage, a dedicated platform for social media management can help you:
Let your customer support team become a relationship-building service: take away the routine part of their jobs like manually sharing content across multiple social accounts and having to schedule new posts each day. With the extra resources and time on the agents’ hands, each customer is bound to get a more attentive approach.
Sometimes even a short message that is promptly sent is enough to reassure the customer and increase brand loyalty. Use social customer service to access and manage accounts on all platforms, on your phone or from your laptop, wherever you are. Introduce managers to cover different time zones without having to give them login credentials.
Some customers prefer leaving an inquiry on Facebook, others would like to have the opportunity to DM you on Instagram, etc. Different clients expect different social support channels that are most convenient to them. Adapting to their particular, timely needs is a proven way to increase customer satisfaction and lifetime value.
Transparency can empower change, and knowing what exactly are your customers thinking about your brand is not just an industry trend - it is a necessity. Use the monitoring tools within the app to keep track of social mentions, or run a competitor analysis to stay up-to-date with what they offer.
Posting represents a unified interface where you can access all social media platforms, create manager profiles with customized account access for efficient collaboration, upload and edit images, and preview posts.
Builder lets you create simple landing pages with a few clicks and easy customization in case you need to gather customer feedback or add a short taplink-style page to the description of your social accounts.
Monitoring is designed to keep an eye on your brand mentions, pick the exact sources and keywords you want to observe, and do the same for your competitors to stay ahead of the market.
Streaming offers a solution that allows you to broadcast to multiple streaming platforms at once from one place, allowing you to increase distribution of your content without the additional cost for other services and marketing.
A Calendar for scheduling ahead
Crossposting
Bulk Scheduling
A Drafts section
A social media planner
An analytics section
Best-performing post selection
A built-in image and video editor
Data-based advice on the best publication times