Articles
How to Use Chatbot Data to Improve Your Social Media Strategy
Although there's some ongoing controversy about their use, AI chatbots have been a boon to businesses large and small. They have a multitude of benefits: they can take pressure off human service agents when it comes to simple or repetitive requests; they're available 24/7, and they give customers a chance to serve themselves instead of spending time in a phone queue or waiting for a text.
