NEWSocial Inbox · team inbox
All social messagesin one inbox
Direct messages, comments and mentions from Instagram, Facebook, Threads and Google Business land in one team workspace. Reply faster without switching tabs.
Try for free9,700+ teams already manage social conversations with Onlypult
Hi Alina! Hoodie + hat is $49 as a set. Tell me your size and I will reserve it for you.
Social Inbox channels
One inbox for every customer touchpoint
We add new channels every month. Request an integration →
A typical workday
One screen. The whole team. Every customer.
Dialogs, tags, assignments, AI drafts and SLA timers — instead of seven open tabs.
Hi! How much is the hoodie with a hat?
I want to place a corporate order for 40 people
When will delivery to Almaty be available?
Left a ★★★★★ review — what are your working hours?
Reposted your story — could we collaborate next month?
Hi! How much is the hoodie with a hat?
Hi Alina! The set is $49. Black size L arrives on Wednesday — should I reserve it?
Yes, please. Can I pay by transfer?
Inside the inbox
Everything support and SMM teams need
Smart routing
Rules automatically sort incoming messages into sales, support, PR and spam queues.
Team assignments
Round-robin, skill-based or tag-based assignment. See who owns every conversation.
AI reply drafts
The assistant learns from your conversations and suggests replies in your brand voice.
SLA and work hours
Timers by channel, business hours, night auto-replies and urgent dialog highlights.
Templates and snippets
Save answers for frequent questions: delivery, prices, stock and order statuses.
Customer card
DM history, orders and brand mentions stay next to the conversation.
Support analytics
First response time, CSAT, operator load and export for reporting.
Roles and audit
Project and channel permissions plus an action log without manual spreadsheets.
Connect profiles
Choose pages and accounts that should land in the shared inbox.
Set routing rules
Split sales, support, PR and spam by folders, tags and owners.
Reply as a team
Assign conversations, leave notes and send quick replies.
Measure quality
Track response time, team load and conversion from DMs.
Team results
Cut first-response time by 47% without hiring more agents
Faster customer replies
based on first-month team data
Less communication time
one screen instead of six tabs
Higher DM-to-purchase conversion
with faster replies and AI suggestions
Networks in one inbox
Instagram, WhatsApp, Telegram, VK and 5 more
Who it is for
One inbox for different social teams
Do not lose buyers in comments
Sales, stock questions, delivery and reviews are collected in one place.
Control SLA across every client
Separate projects, assign managers and show reports without manual work.
Reply to your audience faster
DMs, mentions and comments land in a clear feed without app chaos.
Customer cases
What teams solve with Social Inbox
“We stopped missing questions under posts and move people to orders faster.”
E-commerce team“The client can see who replies and how long inbound handling takes.”
SMM agency“AI drafts keep the tone consistent and remove repetitive manual replies.”
Education projectTurn social messages into loyal customers
Start with connected profiles, team assignments and quick replies. Social Inbox is built into the Onlypult workspace.
Try for free