Answering users’ questions is part of a company’s business processes that can be automated. Implementing chatbots lightens the load on the customer support team: AI can take care of the most common questions.
With the help of a chatbot, your customers can check the location of their current order, mark it, learn more about the product, and more.
Heyday
Heyday seamlessly integrates with all popular apps from Salesforce to Instagram to Facebook Messenger. This app is for people looking for multi-channel messaging for customers from different countries.
Its functionality consists of question-and-answer automation, order tracking management, seamless agent switching, and scheduled responses.
Heyday allows you to track and measure team performance, customer satisfaction scores, average response times, and more to make informed business decisions.
Intercom
That is an open AI-based bot. This chatbot knows how to solve complex business problems using advanced language models.
Intercom is relevant for international companies with customers worldwide: 32 languages, 24/7 support, and templates. This chatbot is easy to set up and use immediately.
Intercom loves working with startups. If your company is just beginning its journey, it’s worth inquiring about special terms for startups on the costs of using accounts.
Flow XO
Flow XO is a service for creating bots for businesses to help answer simple questions from users.
There is pre-filtering of requests. The bot clarifies and pre-filters data about clients while they are on the site and can pass the dialog to an assistant for further communication.
During the conversation, Flow XO for Chat allows you to accept payments. If a customer requests a payment, the bot will automatically create a link with the correct payment amount in the desired currency, and the customer will follow the secure link to complete the transaction.
Botsify
Botsify is an easy-to-use platform that allows you to design and deploy any chatbot and train it using machine-learning algorithms.
The app has an online in-built visual builder, a package of similar phrases (by analyzing user requests), and a lead-picking and qualifying tool for detailed analytics.
Supported platforms – WhatsApp, Facebook Messenger, Telegram.
Conclusion
Chatbots are helpful tools for handling simple customer queries and automating business processes. They can answer common questions and provide basic information about a product or service.
It frees up customer service staff to handle more complex requests.
Some chatbot developers allow you to add chatbots to your website and social media accounts for free.
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