All updates 
By Denny Beats, Product Owner
Web Release 237.0
Social Inbox automations help teams respond faster with keyword-based and automatic replies for comments, mentions, and supported direct messages.
By Denny Beats, Product Owner 
Improvements
Social Inbox: automations
We improved Social Inbox automations to help teams respond to incoming conversations faster.
You can now set up auto-replies based on keywords or respond automatically to any incoming message. Automations support comments, mentions, and direct messages where available for the connected channel.
Supported automation triggers include:
- Comments on Facebook and Instagram
- Mentions on Facebook and Instagram via Facebook connection
- Direct messages for Facebook Page
- Text auto-replies as an automation action